Verzendbeleid

Shipping Policy

Last updated: September 16, 2026

Thank you for shopping with Ehirlys Shop. We aim to process and deliver your order as quickly and reliably as possible. Please read the information below to understand our shipping and delivery process.

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During busy periods, sales, or holidays, processing times may take slightly longer. If there is a significant delay with your order, we will do our best to notify you.

2. Shipping Times

Estimated delivery times are:

UK Standard Delivery: [2–5 business days]
UK Express Delivery: [1–2 business days]
International Delivery: [5–15 business days]

Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to courier issues, severe weather, customs processing, or circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

Free shipping: Orders over [£XX] qualify for free [standard] delivery within [UK/mainland UK/etc.].

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. International Orders

We currently ship to [countries/regions].

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are not included in your order total unless explicitly stated at checkout.

Please check your country's customs requirements before placing an international order.

5. Tracking

Where available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Tracking information may take up to [24–48 hours] to become active after the parcel has been shipped.

6. Delivery Issues

Please ensure that your delivery address is accurate and complete when placing your order. We cannot guarantee delivery if an incorrect or incomplete address is provided.

If your order has not arrived within the expected delivery timeframe, please contact us at [email address] with your order number so we can investigate.

If your parcel is marked as delivered but you cannot locate it, please first check with household members, neighbours, and any designated safe-place location before contacting us.

7. Lost or Damaged Parcels

If your order arrives damaged, please contact us within [48 hours/7 days] of delivery and provide photographs of the packaging and damaged item where possible.

If a parcel is confirmed as lost during transit, we will work with the delivery carrier to investigate the issue and determine the appropriate resolution.